Frequently asked questions

• How to contact us
• Returning a package
• I don't want to receive any more packages
• I have just placed an order and would like to cancel it immediately

Parcel & Delivery

• I received a damaged product. What should I do?
• A product is missing from my order. What should I do?
• I'm waiting for my package, I don't have it, where is it?
• Why did I receive the wrong product?
• I've just received a new parcel, I don't understand it.
• Lost Parcel: How to Dispute a Delivery?

The cure & My Account

• I choose a subscription offer
• How do I stop the cure?
• Dosage of capsules and tablets

Place an Order

• I only had one item in my cart, but I paid more?
• Why can't I order only one item?
• I don't have a debit/credit card, how can I pay?
• Can I receive a free sample?