If, for any reason, you do not wish to keep the package you have received
You can exercise your right of withdrawal as stipulated in article 8 of our General Conditions of Sale.
Our return address
CXP - Plateau 7/1
110 bis, Avenue du Général Leclerc
You have 14 days from receipt to notify us that you are returning the package in the original box (by opening a ticket here or by calling us using the contact details at the bottom of the page), then 14 days to return your packages. Don't forget to give us the tracking number.
Products that are opened, incomplete, damaged, soiled or returned to the wrong address will not be accepted for return or refund.
Refunds will be issued once the package has been received in our warehouse and the goods have been checked to ensure they are intact: this can take up to 7 days after receipt, but is usually done within 2 working days.
You will receive an email when your refund has been processed.